Contact Us
Customer Service Hours:
Monday - Friday 8:00am -6:00pm
Saturday- 9:00am to 6:00pmm
Sunday CLOSED
Office:
Shipping Inquiries:
Billing Inquiries:
Order Issues:
Product Return Address:
Mailing Address
5435 Emerson Way
Suite 215
Indianapolis, Indiana 46226
General Inquiries:
Website Issues:
Etsy Inquiries
Retail Opportunities:
or click here for details
Brand Partnerships
Wholesale Inquiries:
Press & Media
Return Policy
Unopened items can be returned within 30 days for a full refund. Exchanges (of the same value or less) can be made within 30 days if the items have not been opened due to Covid.
Shipping Policy
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Bimpe offers a discounted shipping fee. Our flat rate shipping fee is $3.00 and $1.50 per additional product shipped.
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We ship domestically via USPS, UPS, and FedEx. All purchases are processed within 24 hours and shipped within 3-5 business days. Shipping via the carrier can take between 3-5 business days.
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We use USPS, UPS, and FedEx for all our shipping needs.
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We ship internationally via UPS, DHL, and FedEx. Shipping rates are automatically calculated using the carrier upon purchasing.
Privacy Policy
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Please call 1-317-344-0549 or email support@bimpebaby.com with any questions or concerns.
* When possible, complaints, questions, and service requests will be resolved in “real-time”on the same day they arrive. However, in many instances, referral and follow-up are necessary to fully understand and resolve the issue.